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How to Perform KYC in your account

Welcome to the KYC journey!

As a returning user or as a new member, we are pleased to invite you to our KYC process.

Completion of KYC allows you to move your Pending ASK to your Permission Wallet and to use your coins. This is where the fun begins!

Where to start?

You have to Sign in and then go to your Wallet (My Permission / My Wallet) Your wallet should look like this:

Click on the hyperlink, “here” and you will land on the Settings page (Security tab):

Identity Verification

In the “Settings” tab, click on the ‘Verify Me’ button to start the Identity Verification process:

Before hitting the ‘Start’ button, prepare yourself for a selfie and have your ID ready.

1. Selfie: as instructed, move your head to match the circle provided.

2. ID: It is recommended to scan your ID in a landscape mode

Tips for a successful Identity Verification Submission

We know that taking pictures can be challenging. Here are some tips for a successful identity verification submission:

Good lighting

Good lighting helps to achieve a better quality photo.

Avoid reflections

Glares and reflections can make the information on your ID difficult to read. We recommend not to use the flash of your mobile device when capturing document images.

Focus and sharpness

Make sure the image is clear and there are no blurred areas.


The tilt angle of the document should not exceed 10 degrees in any direction (horizontal or vertical).

Margins (too small)

Make sure there is minimal space around the document. It is recommended that the document takes up 70-80% of the image.

Margins (too big)

Make sure the space around the document does not take up more than 20-30% of the image. It is recommended that the document takes up 70-80% of the image.


The document should be in clear contrast to the background. A light-colored document on a light background, as well as a dark-colored document on a dark background, might not be recognized.

Resolution of the image

To achieve a good quality of recognition of identification documents, we recommend that you provide images captured by a camera with a resolution of at least Full HD (1920×1080) and autofocus.​

Extraneous objects

Make sure your hands or other objects do not cover document data.

Once you have provided your documents, select the button, “Submit Verification.”

Submission Results


If the photos you have provided are not accepted, you will get this message:

If your documents are not accepted for verification, please reach out to You may be asked to complete our Manual Verification Form.


If the photos you provided are accepted, you will see the following acknowledgment:

You will also receive an email notifying you that you have correctly submitted your ID Verification.

When you open your wallet again, you will see that your identity verification still needs a final approval:

You will receive another email when your identity verification is complete. You will then be able to transfer your Pending ASK to your Permission Wallet.

If you need help transferring to your wallet, please check out this post: How to Transfer Your ASK from Pending to Your Permission Wallet


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